Privacy Policy

INTRODUCTION

Durban World Group Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, submit an inquiry, or communicate with us.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect your name, business or organization name, email address, phone number, message content, service interests, and other information you choose to provide through our contact forms or communications. We may also collect information reasonably necessary to administer consulting engagements, communicate with clients, manage billing, and maintain business records.

When you visit our website, technical information such as your browser type, device information, IP address, pages visited, and basic usage data may be collected by our website host or other technologies used to operate and protect the website, depending on the configuration of those services.

HOW WE USE PERSONAL INFORMATION

We may use personal information to respond to inquiries, communicate with prospective and existing clients, assess requested services, provide consulting services, manage business relationships, process payments where applicable, maintain records, protect our website, address security concerns, comply with legal obligations, and administer communication preferences.

We will use information for purposes reasonably related to the context in which it was provided, subject to applicable law and any additional consent required.

WHO WE SHARE INFORMATION WITH

We do not sell personal information in exchange for money. We may disclose limited information to service providers that support our legitimate business operations, such as website hosting providers, business communication providers, professional advisers, and payment processors when applicable. Such providers may process information on our behalf to perform their services and are expected to handle it in accordance with applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, property, or the security of our business and website. These disclosures do not authorize third parties to use SMS consent or mobile information for their own marketing or promotional purposes.

PAYMENT INFORMATION

If payments are accepted through our website or in connection with our services, payment transactions may be handled by a third-party payment processor.

Payment information submitted directly to a processor is subject to that provider's privacy and security practices. We may receive transaction details such as payment status, amount, date, and billing information necessary for our records, but we do not intentionally collect complete payment card details through ordinary contact forms.

COOKIES AND TECHNICAL INFORMATION

Our website or its service providers may use cookies or similar technologies to maintain website functionality, understand usage, protect against misuse, and improve performance.

The information collected depends on the technologies enabled on the website. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

DATA RETENTION

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and financial records, administer communication preferences, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary according to the type of information and the purpose for which it was collected.

Where practical and appropriate, information that is no longer required will be deleted, anonymized, or securely disposed of, subject to applicable legal and recordkeeping requirements.

DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent for specific processing activities. You may also request that we update your contact details or communication preferences. We will review and respond to requests as required by applicable law, and we may need to verify your identity before acting on a request.

To stop receiving SMS messages, reply STOP. To request help with SMS communications, reply HELP. Opting out of SMS will not necessarily stop other communications that you have separately authorized or that are otherwise permitted by law.

CHILDREN'S PRIVACY

Our website and consulting services are intended for business and general professional audiences and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

THIRD-PARTY WEBSITES

Our website may include links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites or services you choose to use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our business practices, website operations, legal obligations, or communication services. Changes will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.